An excerpt by Ralph Roughton mentioned in 'The 8th Habit' book that I am currently reading.
"When I ask you to listen and you start giving advice, you have not done what I have asked.
When I ask you to listen to me and you begin to tell me why I shouldn't feel that way, you are trampling on my feelings.
When I ask you to listen and you feel you have to do something to solve my problem, you have failed me, strange as it may seem.
Listen! All I asked was that you listen; not talk or do -- just hear me... I can do for myself. I'm not helpless. Maybe discouraged and faltering, but not helpless."
Reference : Stephen Covey, Book: 'The 8th Habit', pg 193
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